New MDaemon Collaboration Feature: Send & Receive DropBox Files with WorldClient

In MDaemon 17, we added support for DropBox integration for WorldClient, MDaemon’s web-based email client. Now, users can easily save attachments in inbound messages to their DropBox account, or insert links to their DropBox files in outbound attachments. Because files are stored in DropBox and not on the mail server, disk space and bandwidth are reduced.

We’ve put together the following tutorial video to help you get started with WorldClient’s DropBox file sharing features.

Step-by-step instructions can be found in the following knowledge base article:

http://www.altn.com/Support/KnowledgeBase/KnowledgeBaseResults/?Number=1166

If you’re not yet an MDaemon user, visit the MDaemon product page to see what you may be missing!

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Quarantine Management with WorldClient Private Email

WorldClient Private Email makes spam management easy by providing users with the email and collaboration features found in WorldClient, MDaemon’s webmail client, and the security and spam filtering features found in SecurityGateway. This tutorial video covers the following topics:

  • How to allow users to manage their own quarantines in SecurityGateway
  • Quarantine management via the Quarantine Summary Email, and how often this email is sent to users
  • When to whitelist or blacklist the sender, and when & how to release a message from quarantine
  • Quarantine management via the SecurityGateway interface
  • Feeding the Bayesian spam and non-spam database – to improve the spam filter’s accuracy

Spam doesn’t have to be an overwhelming nuisance. When these practices are followed, spam is kept under control so you can spend less time dealing with spam and more time focusing on your business.

If you are interested in our WorldClient Private Email hosted email service, click here for pricing and features, or click here to sign up!

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Why Passwords May Not Keep Your Email Safe

Two-factor Authentication using phone pin and passwordWe live in an era where the amount of valuable data businesses must store is increasing at an unprecedented pace. Consequently, the number of “bad guys” trying to gain access to that data is also increasing, and hackers have some pretty sophisticated tools at their disposal to try to force their way into your data. They use a variety of tactics, including social engineering, brute force attacks and dictionary attacks, among others.

The problem is made worse by the prevalence of weak passwords. Did you know that, even in 2016, one of the most common passwords is 12345678? In an experiment conducted in 2013, with the help of a list of hashed passwords obtained online, hackers were able to crack about 90% of a list of over 16,000 passwords.

Passwords are not just vulnerable to external threats. They must be protected from internal threats as well. Have you ever written down a password on a piece of paper, and then thrown it in the garbage? Have you ever discarded an old hard drive without destroying it? If this information gets in the wrong hands, it can lead to severe financial loss for a company, and damage to its reputation.

Passwords and usernames belong to one of three types of identification data:

  1. Something you know
  2. Something you own
  3. Something you are or do (such as a fingerprint or other biometric element)

Passwords and usernames fall within the category of “something you know.” The three items listed above are considered factors of authentication, so when only one type of data is used to log into a system (such as a username and password), you are using a single factor of authentication.

Passwords alone are often not enough to protect your data against increasingly sophisticated attacks. Requiring a second factor of authentication can drastically reduce data theft.

Two-factor authentication is not a new concept. In fact, most of us already use it in other ways besides accessing our email. Here are some examples of two-factor authentication that many of us already use daily:

  • An ATM card (something you own) and a PIN (something you know)
  • A credit card (something you own) and a zip code (something you know)
  • A phone (something you own) and a fingerprint (something you are)

In MDaemon 16, we added two-factor authentication for WorldClient, MDaemon’s webmail client. With two-factor authentication, users must provide two forms of authentication – a password and a unique verification code that is obtained via any client that supports Google Authenticator (available in the Google Play store).

Two-factor authentication has many benefits:

  • It provides an extra layer of defense when a password isn’t strong enough.
  • It reduces online identity theft, phishing, and other techniques because a victim’s password isn’t enough to gain access to his or her data.
  • It helps companies in finance, health care, and other industries comply with PCI, HIPAA and other regulations.
  • It makes working remotely safer.

In this video, we demonstrate how to enable and use two-factor authentication in MDaemon and WorldClient.

If you’re concerned about privacy and security, two-factor authentication provides extra protection for your data. Upgrade to MDaemon 16 to take advantage of this extra security, or click here to download your free trial!

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Access your Outlook Contacts from Anywhere by Importing them into WorldClient

If you’re moving to MDaemon from another email platform, or if you want to consolidate your local address books into one centrally-located database for easy access from anywhere, then you’ll want to import your contacts using WorldClient.

When contacts are imported into WorldClient, they are stored in a folder on the MDaemon server and accessible from your ActiveSync-connected mobile device (or Outlook 2013 & up connected via ActiveSync), Outlook via Outlook Connector, and WorldClient – MDaemon’s webmail client.

This knowledge base article lists the CSV fields that can be used when importing contacts into WorldClient.

In this brief tutorial video, I show you how to export your contacts from Outlook to a CSV file, and how to import that CSV file into WorldClient.

If you have questions, send me an email at training@altn.com.

Have a great weekend!

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Protect Email Privacy with Message Expiration using Virtru

In a previous video and blog post, I demonstrated how to maintain data privacy by encrypting email messages in WorldClient (MDaemon’s webmail client) using Virtru. However, this easy-to-use client-side email encryption feature does more than just email encryption. When you use Virtru Pro, you can set a message expiration  period, revoke sent messages, or disable forwarding. In today’s video tutorial, I show you how to set a message expiration using WorldClient and Virtru.

 

If you’d like to see for yourself how easy Virtru is to use, then download  your free trial of MDaemon!

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For Security & Privacy – Easy Email & Attachment Encryption with Virtru

Recently, I created a video and blog post about Virtru Email Encryption for MDaemon, to demonstrate its features, benefits, and ease of use. Following along with its ease of use, I’ve created the following animation to show you just how easy Virtru is to use. Simply enable Virtru support in WorldClient (MDaemon’s webmail client), enable the Virtru features by clicking on the small “V” button within the email compose window, and then click on “Send Encrypted.” It really is that simple!

Virtru Email and Attachment Encryption
It’s easy to encrypt email and attachments using Virtru

For a more thorough overview of Virtru’s features, please see this blog post, or click here to visit our main Virtru page.

Virtru (email and attachment encryption) is included with the MDaemon Messaging Server. Virtru Pro features include Message Revoke, Disable Forwarding, Set Message Expiration, and automatic encryption. Click here if you’d like to purchase Virtru Pro.

Want to learn more about the encryption features offered by MDaemon? Then click here to learn more!

Protect your business from unauthorized access to your important and confidential email messages. Download your free trial of MDaemon today!

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Training the Bayesian Spam Learning Engine in WorldClient

MDaemon’s built-in spam filter includes a feature known as Bayesian Learning. Bayesian Learning allows MDaemon to “learn” what types of messages are spam and what types are not spam. This allows the spam filter to become more accurate over time.

It is important for users to properly train the Bayes system so that messages are correctly flagged as spam or non-spam. We do not recommend blacklisting the sender of spam messages because this does not help the Bayes engine learn from the message, and thus, has no effect on reducing spam. The easiest way to train the Bayes engine is for users to use the thumbs-up and thumbs-down icons in WorldClient (MDaemon’s webmail client) to feed the Bayes engine samples of spam and non-spam. The more spam and non-spam samples you feed to the Bayes engine, the more accurate the spam filter will become over time, thus, it is very important for users to use the thumbs-down icon on every spam message – whether it arrives in your Inbox or in your Junk Email folder. Likewise, for every false-positive (legitimate, non-spam message that is flagged as spam), you can use the thumbs-up icon to flag the message as non-spam.

This knowledge base article provides a more thorough explanation of Bayesian Learning and how to train the Bayesian Learning engine.

This video explains further.

If you are an end user and you do not see the thumbs-up and thumbs-down icons in WorldClient, the MDaemon administrator can take steps outlined in this video and blog post to make those icons appear.

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Using Auto-Complete with Multiple Domains in WorldClient

WorldClient (MDaemon’s webmail client) includes an auto-complete feature that allows entries in the To: and CC: fields to pre-populate with suggested names & addresses that match the characters you enter as you type. This works when sending mail to local or non-local domains. When hosting multiple domains in MDaemon, steps can be taken to allow this auto-complete feature to populate entries from other MDaemon-hosted domains.

WorldClient’s auto-complete feature will display email addresses that are in any contact list accessible by the user. By default, for each account created MDaemon creates an entry in the public folder for the domain that account was created in. By default this public folder is located at C:/MDaemon/Public Folders/example.com.IMAP/Contacts.IMAP. Also, by default, the public folder of the domain a user is a member of is accessible by that user, so any accounts on the domain to which the user belongs will appear in his WorldClient auto-complete list.

If you want members of other domains to appear in that user’s auto-complete list, grant that user “lookup” and “read” rights to the public “contacts” folders of those domains (located at C:/MDaemon/Public Folders/example.com.IMAP/Contacts.IMAP). You can reach this setting by clicking on “Setup” | “Public Folder Manager.” Click on the folder you wish to update, and then click on “Edit ACLs.”

Folder Access Control
Click “Edit ACLs” to edit folder permissions

To make the contacts lists for all domains on your MDaemon server accessible by all users, in the access control list (“ACL”) for each public contacts folder on your domain, change the rights for “Built-In (anyone)” by highlighting it and clicking on the Edit button.

Shared folder access control list
Click to edit folder access control list

Select at least the “lookup” and “read” checkboxes below.

Shared Folder Permissions
Check the box for each access level

By doing this, you will grant all users on all domains on your MDaemon server permission to view the public contacts for all domains on your MDaemon server. This means that the MDaemon auto-complete feature should display all of the users on all domains on your MDaemon server.

In addition to applying to all public contacts to which a user has access, auto-complete can be configured to work with all addresses to which a user sends an email message. This works by placing an entry for each address in the spam filter white-list, so be careful with this setting because not only will these addresses appear in auto-complete in WorldClient; they will also not be counted as spam (or more precisely, their spam scores will be lowered – per settings under the Spam Filter | Settings screen). When the spam filter’s auto-whitelist feature is configured, addresses that are added to the spam filter white list will be added to the following folder:

C:/MDaemon/Users/example.com/user/WhiteList.IMAP
Thus, because the user has access to this whitelist folder by default, the entries contained within the folder will also be used for WorldClient’s auto-complete feature.

If you have questions, let us know via the Comments section below!

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Bayesian Thumbs Up & Thumbs Down Icons Missing in WorldClient?

WorldClient, MDaemon’s webmail client, features icons that users can click on to feed examples of spam or non-spam to MDaemon’s Bayesian learning feature.

MDaemon’s Bayesian Learning feature allows you to feed samples of spam and non-spam  to designated folders. These samples are used to train the spam filter to recognize spam and non-spam messages. The more samples you feed these folders, the more accurate your spam filter can be over time. This feature is especially useful if you work in an industry that uses medical or financial terms. If you work for a bank, messages containing pharmaceutical terminology can be handled with greater scrutiny, while messages of a financial nature can be treated with less suspicion. The same is true if you work for a medical facility. Your daily email correspondence may contain messages with names of medications or other pharmacy related terms, while they may not contain many words of a financial nature. So if you’re a bank & you receive a great deal of spam with the names of medications in them, you can feed those messages to your Bayesian Learning folder so that MDaemon can learn from them based on your specific business.

Using WorldClient, MDaemon’s webmail client, users can feed examples of spam and non-spam to MDaemon’s Bayesian Learning system using the Thumbs Up & Thumbs Down icons in the upper toolbar. But what if these icons are missing for a particular user, or for all users? Or, what if you as the administrator do not want users to have access to the Bayesian learning folders due to messages being improperly fed to the wrong folders? In this situation, you could create two more folders for spam and non-spam messages, then grant your users access those folders instead of to the main Bayesian learning folders. This means, though, that the thumbs up & thumbs down icons will not appear in WorldClient, but users would still be able to access the new public folders you created (if you granted them access via Public Folder Manager) for placement of samples of spam or non-spam.

I’ve put together the following tutorial video, which shows how to enable the Thumbs up & Thumbs down icons in WorldClient.

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