Let’s face it. We all make mistakes. At one time or another, most of us have gotten a little hasty with the Send button when composing an email, and sent it to the wrong Frank Thomas, accidentally CC’d the customer in an inter-office communication, or realized the email was probably not such a good idea in the first place. These examples can be quite embarrassing, but other mistakes can result in legal trouble for you or your company. For example, healthcare providers can violate HIPAA regulations by sending an email containing protected health information (PHI) to the wrong person. Penalties for these HIPAA violations can be steep, ranging from $50,000 to $1.5 million.
To avoid these situations, your email solution should have a feature that lets you delay delivery of a message. With MDaemon Webmail, message scheduling options are just a mouse click away.
“This is all great, but why would I want to delay delivery of an important email message?”
There are many reasons why one might want to defer delivery of an email message.
Delaying message delivery for an hour or even a few minutes gives you time to take a break from it and review it with a refreshed perspective – providing another opportunity to catch errors you might have missed before.
Some email conversations go back and forth too quickly, so you might respond before you have all the information or ask questions that are already answered in the next message. Deferred delivery allows you to slow the process down so you’re not having to play email tag.
Deferred delivery can help prevent you from sending an angry email response during heated discussions. Allowing yourself a little extra time to re-think your message or to cancel the message altogether can help prevent a great deal of workplace conflict.
For companies that operate globally, deferred delivery allows users to schedule messages for delivery during peak business hours in the recipient’s country, increasing the likelihood that it will be seen.
We demonstrate how to defer delivery of an email message in MDaemon Webmail in this week’s tutorial video.
I’ve heard various opinions on what to do with an MDaemon account belonging to someone who has left a company. In a recent post on our community forums, an MDaemon administrator had set a former employee’s account to Frozen, and then configured an auto-responder for the account. Frozen accounts cannot send outbound email, and the user of a frozen account cannot check for new email.
Account is FROZEN (can receive but cannot send or check email)
Select this option if you wish to allow the account to receive incoming messages but prevent it from being able to check or send messages. This is useful when, for example, you suspect the account has been hijacked. Freezing the account would prevent the malicious user from accessing its messages or using the account to send messages, but it would still be able to receive its incoming email.
Let’s say an employee has left the company. As the MDaemon administrator, I don’t want that employee’s account to be used, so I place it in Frozen status via the main Account Details screen of the account editor, as shown here.
Now let’s say I’ve enabled an auto-responder for the account, as shown here.
In the following example, I’ve created the account email@example.com, and have configured the auto-responder.
When I send a test to firstname.lastname@example.org from email@example.com, the MDaemon server hosting the @brad.ssllock.com domain places the message in the frozen account’s mailbox, but the user is unable to log into webmail or access the inbox via another email client. When MDaemon then tries to send the auto-responder that we enabled for the frozen account, the message is moved to the Holding queue and the following is written to the MDaemon logs:
Mon 2018-06-18 11:18:33.406: Session 042192; child 0001
Mon 2018-06-18 11:18:33.406: Parsing message <c:\mdaemon\queues\remote\pd50000000056.msg>
Mon 2018-06-18 11:18:33.406: * From: firstname.lastname@example.org
Mon 2018-06-18 11:18:33.406: * To: Training@mdaemon.com
Mon 2018-06-18 11:18:33.406: * Subject: RE: Test to Frozen Account with Auto-Responder
Mon 2018-06-18 11:18:33.406: * Size (bytes): 3822
Mon 2018-06-18 11:18:33.406: * Message-ID: MDAEMON0005201806181118.AA1812640@mail.brad.ssllock.com Mon 2018-06-18 11:18:33.421: Message moved to holding queue because sending account is disabled Mon 2018-06-18 11:18:33.421: SMTP session terminated (Bytes in/out: 0/0) Mon 2018-06-18 11:18:33.421: ———-
The result is that the auto-response never gets sent because the account is frozen.
Rather than freezing the account, you could simply change the account’s password so that it can still accept mail and send auto-response messages. This can be done via the main Account Details screen, as shown here.
If you prefer to freeze the account instead of changing its password, another option would be to create a content filter rule that would send your desired response to the original message sender instead of using the auto-responder. That content filter rule would look something like this:
In this example, I created a rule that sends a reply to the sender of messages addressed to email@example.com using the “Send a NOTE 1” action. I then entered the $SENDER$ macro and the desired response. This message will be sent back to the message sender in response to a message originally sent to the frozen account.
You can get pretty creative with MDaemon’s content filter to perform a variety of tasks, so hopefully you found this helpful!
Whether you work in healthcare, finance, education, or another highly regulated industry, it’s likely that you’re required to meet increasingly stringent regulations on email security and privacy, such as the General Data Protection Regulation (GDPR). But even if these strict requirements do not apply to your industry, you still want to maintain customer trust by ensuring their confidential data is safe.
To address these concerns, MDaemon offers email encryption using OpenPGP.
In the past, implementations of OpenPGP have been cumbersome, requiring users to manually exchange encryption keys or to take complex steps to send encrypted messages. With MDaemon, in addition to providing various ways to automate the encryption key exchange and server-side encryption processes, MDaemon Webmail users can easily enable per-message encryption right from within the message compose window.
Here’s a quick video to demonstrate how easy it is to encrypt messages in MDaemon Webmail.
I’ve got some exciting news. Our latest & greatest MDaemon release is now available for download! With MDaemon 18, we introduce new features that benefit administrators and end-users alike. Let’s go over the top new features. You can view a more comprehensive list of all new features and enhancements in the MDaemon release notes.
New Features for Administrators
Single Installer for All Licensed Features
The MDaemon download/install file now includes all former plug-ins which are now “licensed features” of MDaemon that require a separate license key.
When you enable each feature for the first time, a 30-day trial is activated. You can purchase a full license for these features on our website or through your local MDaemon reseller. Purchase options can also be found under the Help menu in MDaemon.
Enhanced Security to Avoid DNS Attacks
DNSSEC is a technology that digitally signs DNS data so that you can be assured that it’s valid. It was created to combat man-in-the-middle attacks that are possible in the DNS system. These types of attacks can lead to users being directed to a hijacker’s own deceptive website in an attempt to collect personal data. To help ensure MDaemon does not become a victim of these attacks, it is now capable of requesting DNSSEC be used when available.
Remote Administration – Set Security Features to their Recommended Settings
If you have adjusted MDaemon’s security settings over time and are unsure of the best settings for optimal security, you can now set each security feature to its recommended setting with a single mouse click in MDaemon Remote Administration.
Antivirus – Mailbox Scanning
When MDaemon Antivirus is enabled, administrators can now configure a schedule to scan all mailboxes. This allows the detection of any infected messages that may have passed through before any new virus definitions were created to detect the latest threats.
ActiveSync – Exempt Known Devices from Location Screening
An option has been added to allow a previously known device to bypass location screening when connecting via MDaemon ActiveSync. Administrators can enable this option to allow users to continue to access their account from locations that are configured to have their authentication attempts blocked. This is useful if you have users who are traveling and need access to their email.
New Features for End Users
Remote Administration & Webmail – Remember Me for Easier Access
MDaemon Webmail and Remote Administration users can enable the Remember Me feature to automatically login without having to enter a username and password. The Remember Me duration can be configured by the administrator for up to 365 days.
Webmail – Simplified Email Encryption
When composing a message, MDaemon Webmail users can use the Advanced Options screen to instruct MDaemon to encrypt the message, retrieve their public key, or retrieve the public key of another user (if available). This greatly simplifies the process of sending secure, encrypted email using MDaemon PGP.
Webmail – Message Snooze
MDaemon Webmail users can snooze emails to temporarily remove them from their inbox until they need them. The user’s email will reappear in the inbox at the configured time, whether it’s tomorrow, next week, or when you get home. Snoozed messages can be displayed at any time using the View Snoozed Messages options.
Webmail – Collaboration & Security for Public Calendars
MDaemon Webmail users can publish a calendar to a publicly accessible URL for easy sharing and collaboration. For added security, these public calendars can be password protected. To publish a calendar, click the Share Folder icon for your calendar under the Options|Folders menu in MDaemon Webmail, enter an optional display name and password under the Public Access tab, and then click on Publish Calendar. Anyone who has the calendar’s URL and optional password can view it in their browser. More information on how to enable this feature globally or on a per-user basis can be found in the MDaemon release notes.
Webmail – Text-to-Speech
When viewing a message in MDaemon Webmail using the WorldClient, LookOut, or Mobile theme, users can click on a button to listen to the message.
Note: This feature is currently only supported in Chrome or Firefox.
Are you running an older version of MDaemon or using a different email platform? Download the latest MDaemon & see what you’ve been missing!
If you’d like to learn more about MDaemon & what’s new with version 18, or if you’re considering changing platforms for a simpler and more cost-effective email solution, here are a few links you may find helpful.
MDaemon’s webmail client is loaded with a variety of features for organization, collaboration and security. As a daily user of MDaemon Webmail (I use it almost exclusively instead of my desktop email client), I like to keep important messages organized so I can find them later. This is made easy with message categories (in addition to follow-up flags). Within the MDaemon webmail client, you’ll find a variety of built-in categories, or you can create your own custom categories. Multiple categories can be assigned to a message, and messages can be arranged by category, keeping all of your important messages in one, easy-to-find place.
If you’re like me, you like shortcuts that make life easier when performing common tasks. For example, if you work in finance or accounting, wouldn’t it be nice to be able to pull up all emails with the word “invoice” with a single mouse click? Well now you can. With the latest release of MDaemon, we introduced search folders in MDaemon Webmail. This week’s 30-Second Email Tips video will walk you through the setup process.
Search folders were added in MDaemon 17.5.1. If you’re running an older version of MDaemon, you could be missing out on some great new features!
As we welcome in a New Year, we are also welcoming a new company name. Alt-N Technologies is transitioning to MDaemon Technologies. This change is now in motion and will be implemented gradually across our many company assets.
We are adopting the new name to better leverage the brand equity and recognition we have built over the many years with our trusted email server. The new name will consolidate our brand and align the company around a globally recognized name.
With the name change also brings the new tag line: Simple Secure Email. We believe this tag line summarizes the value many of our global customers and partners have expressed over the years and is synonymous with the attributes that have made MDaemon a popular email server with many IT professionals and resellers.
We may have a new name but our mission and focus remain the same: develop features in our email server and email gateway products that deliver value (reliability, security, and flexibility) to the IT professionals that put their trust in us.
For more than 20 years we have succeeded by listening to our global customers and delivering exceptional service. We treat our employees, customers and channel partners like family and we believe this is just one of the many reasons why we remain a trusted vendor in an ever changing and competitive email and email security market. We may not be the biggest company you will deal with, but we strive to be the best company you deal with!
New Name to Leverage Global Brand Equity of Company’s Flagship Email Server
Grapevine, TX (USA) – January 2, 2018 – Alt-N Technologies announced today that, effective immediately, the Company’s legal name will be MDaemon Technologies, and that it will begin doing business under the new company name.
“We are adopting the new name to better leverage the brand equity and recognition we have built over the many years with our trusted email server,” said Jerry Donald, CEO of MDaemon Technologies. “The new name will consolidate our brand and align the company around a globally recognized name.”
With the name change also brings a new tag line: “Simple Secure Email. This tag line summarizes the value many of the Company’s global customers and partners have expressed over the years and is synonymous with the attributes that have made MDaemon a popular email server with many IT professionals and resellers.
MDaemon Technologies develops email and email security software for the global small and medium enterprise business market. Founded in 1996, its products are trusted by organizations in over 140 countries and 25 languages. The company’s flagship products, MDaemon Messaging Server and SecurityGateway for Email Servers can be deployed in virtual, hosted cloud or private on-premise environments. The company’s products include the latest security technologies and require minimal support and administration to operate and maintain. The company uses a network of global distributors and resellers for the sale and support of its products.
Media Contact: Kevin Beatty
(817) 601-3222 x214
If you have an email account (and in 2017, you probably have more than one), you are a target. More specifically, your email password is a target and a coveted prize for hackers. And let’s face it – hackers are not going away anytime soon. Because the barriers to entry are so low and the potential payoffs so large, hackers are more motivated than ever to try to steal your login credentials. As an MDaemon administrator, you are tasked with making sure your users use strong passwords, but here are a few things to consider when evaluating your password & security policies:
People often reuse passwords.
People tend to use the same password across multiple sites.
Hackers have access to a variety of password-generating tools that are freely available on the Internet.
Automated systems installed in botnets can crack complex passwords in a matter of minutes.
Password dictionaries reduce the effectiveness of password complexity policies.
To address these threats, MDaemon’s new Dynamic Screening features can be configured to track authentication failures for all protocols, including SMTP, POP, IMAP, WorldClient, and ActiveSync (among others). When a specified number of authentication attempts from a given IP address fail in a designated period of time, subsequent connections from the IP are blocked for a specified period of time. The affected email account can also be frozen – meaning the mailbox can collect mail, but the user cannot login to check email or send out email messages.
Watch our latest tutorial video to learn more!
In the event that a hacker or spammer still manages to guess an account’s password, MDaemon’s Account Hijack Detection feature will disable or freeze the account after a specific number of messages have been sent from an authenticated session in a given timeframe.
Do you have questions or comments? Let us know via the Comments section!
Our continued focus to make email safe and simple to use has resulted in some great new features in the most recent release of MDaemon 17.5. We’ve highlighted some of the features for email administrators and end users below. So, let’s have a closer look.
New MDaemon Features for Administrators
Stop Spam and Malware Sent from Specific Countries
Many email administrators want an easy way to block connections from specific countries that send spam and malware. New country screening settings allow administrators to block incoming SMTP, POP, and IMAP connections from designated countries. This benefits businesses by allowing them to block messages from countries with which they do not do business, and provides an extra layer of spam protection when certain countries are known sources of spam.
Prevent and Set Alerts When Hackers Try to Access Your Email
MDaemon’s new Dynamic Screening features can be configured to track authentication failures for all protocols, including SMTP, POP, IMAP, WorldClient, and ActiveSync (among others). After receiving a specified number of failed authentication attempts from a given IP address in a designated period of time, subsequent connections from the IP are blocked for a specified period of time. This helps prevent further connection attempts and password guessing by hackers & spammers.
If you’re looking for the previous dynamic screening settings, they are still located under the Security Settings screen, but this screen has been renamed to SMTP Screen.
Flexible Filtering to Manage Messages
Administrators can set multiple IMAP filtering parameters based on the message size or the contents of any message header, and perform actions such as moving, deleting, forwarding, or redirecting the message.
Improving Server-Side Encryption Key Exchange
An option has been added that allows the process of exchanging public keys for OpenPGP to take place during the SMTP message delivery process. When this feature is enabled, authorized users will no longer need to manually send their public key to another user from whom they wish to receive encrypted email.
Improved Message Search Capabilities
A new Message Search page has been added to MDaemon Remote Administration, allowing administrators to search a single user’s messages based on keywords in the sender, recipient, subject, or attachment name. Searches can be performed on all messages, or only messages within a specified date range.
New MDaemon Features for End Users
Flexible Search Filters for Inbox Management
Improved search filters have been added to MDaemon’s web-based email (WorldClient) allowing users to specify filtering rules based on the message size or any message header. Message results based upon the filter criteria can be moved to another folder, deleted, forwarded, or redirected.
Custom Buddy List Groups for Instant Messaging
WorldClient Instant Messenger users can now arrange their buddy lists into custom groups.
Adding Attachments to Calendars, Contacts, Tasks and Notes
Attachments can now be added to calendar items, contacts, tasks, and notes via WorldClient, Outlook (using Outlook Connector) or your favorite CalDAV or CardDAV client. When scheduling a meeting, attachments added to calendar events will be sent to all meeting attendees.
Import and Export Groups/Distribution Lists to/from a Contact Folder
WorldClient users can now import and export groups/distribution lists to & from their Contacts folders. The ability to import groups allows users to avoid the extra steps needed to add group members individually.
Using Email Voice Memos
WorldClient’s new voice recorder allows users to record voice memos and attach them to email messages, save them to their WorldClient Documents folder, or save them to the desktop.
Simplified Folder Management Options
WorldClient users can now perform the following folder management tasks without having to go to the Options | Folders menu:
Move folders from one parent folder to another via drag & drop.
Add folders to Favorites via drag & drop.
Rename folders in the Favorites list by clicking on the folder name.
Show folders by type in the LookOut theme (previously only available in the WorldClient theme).
Export a Contact in vCard 4.0 Format
WorldClient users can now export individual contacts in VCard format, a file format standard for electronic business cards supported by a wide variety of email clients. VCards contain various details about a contact, including name, company name, email address, postal address, phone number, and additional comments. They can be downloaded locally or sent to a designated email address, and then imported into any email client that supports the VCard format.
Password Protected Chat Rooms
For added security, WorldClient Instant Messenger users can now chat with others via password protected chat rooms. When creating a new chat room via the WorldClient Instant Messenger application, simply enter the password that is required to join in the new Password field.
In addition to all of this, other improvements include:
By default, messages that cannot be scanned by SecurityPlus are quarantined. The antivirus quarantine exclusion settings have been improved. In previous versions, administrators could configure exclusions from antivirus scanning based on attachment file type. Now, administrators can also configure antivirus scanning exclusions based on the sender or recipient address.
When using the WorldClient theme, the look of WorldClient Notes has been updated. An option was added that allows users to change the color of the note by clicking on the note icon in the top left corner of the note.
When using the LookOut and WorldClient themes, WorldClient users can now search for attachment names using advanced search.
For more information please refer to the following resources: