Is Your Email Down Again?

According to Microsoft, Office 365 users in Europe, Asia and some US states were left without email access for as long as 14 hours (per some users) on Friday, April 6th. And a quick search of historical outages show that the outages happen with more frequency than many realize, such as reported on sites like

Can businesses really afford to be without what is arguably the most important business tool? Or are we seeing a slow erosion in accepted availability of email as more and more companies move to the cloud?

When I talk to many customers and resellers who are deciding to take their email to the cloud, the primary reason seems to be that they don’t want the hassle of dealing with SPAM, phishing, ransomware, etc. and users’ complaints. As some put it, “I’d rather put that burden on someone else.” Sure there is the argument of moving the cost to monthly operational costs, which for some can appear to be a savings. Even over at SpiceWorks, a one stop shop for IT Pros, discussions are always ongoing about O365 versus on-premise. And we’ve posted our own email platform price comparisons with some help from Osterman Research.

Now I recognize that for many companies the cloud ship has sailed. They’ve committed to putting their software into the hands of a third party provider, trusting that the provider will be as responsive and careful with their information as their own IT professional. And for many small businesses with limited resources, it does make sense.

But if you’re a business that still has trust issues when it comes to your company’s email, and believe me that’s not a bad thing, then there is still a very affordable alternative. The MDaemon email server has been trusted for over 20 years by companies around the globe. And if you have over 100 email users and you’re using Microsoft Exchange, you will save both in cost and time. It’s just one reason we see weekly migrations to the MDaemon platform.

Using the cloud for email is not inherently a bad thing depending on your company’s needs. But if privacy and control are important and you’re curious about an email alternative, you can learn how MDaemon’s email server features compare to what you are currently using. Or, simply ask Brad to give you a personal demo of the software by sending a message to

Better yet, just take MDaemon for a free, 30-day test drive and find out what other IT pros know.

Three Ways MailStore Makes Your Job Easier

MailStore Logo

Unless your business is stuck in the pen & paper generation, chances are you deal with lots…and LOTS of email on a daily basis, to the point where your Inbox is bloated and out of control, causing your email client, and even your mail server, to run frustratingly slow.

The solution is to implement an archiving solution such as MailStore.With MailStore, all those emails that pile up on the server from users wanting to keep every email sent and received can be safely tucked away in an archive and  removed from the server after a period of time, freeing up space on the server and improving performance.

But the benefits of an archiving solution don’t stop at performance improvements. MailStore can help make your life easier by providing tools for easy searching of messages and attachments, storage efficiency with compression and de-duplication (meaning if multiple copies of the same message exist on the server, only one copy needs to be stored in MailStore), and status reports to keep administrators informed of the status of their archives.

Learn more about these three ways MailStore can help make your  job easier from our latest video!

Start archiving your email today. Click here to download your 30-day free trial of MailStore!

Never lose an important message. Organize your Inbox with message Categories!

MDaemon’s webmail client is loaded with a variety of features for organization, collaboration and security. As a daily user of MDaemon Webmail (I use it almost exclusively instead of my desktop email client), I like to keep important messages organized so I can find them later. This is made easy with message categories (in addition to follow-up flags). Within the MDaemon webmail client, you’ll find a variety of built-in categories, or you can create your own custom categories. Multiple categories can be assigned to a message, and messages can be arranged by category, keeping all of your important messages in one, easy-to-find place.

Check out our latest tutorial video to learn more, or if you’re not yet an MDaemon user, click here to download your free trial!


Save Time by Saving Frequently-Performed Searches as Folders

If you’re like me, you like shortcuts that make life easier when performing common tasks. For example, if you work in finance or accounting, wouldn’t it be nice to be able to pull up all emails with the word “invoice” with a single mouse click? Well now you can. With the latest release of MDaemon, we introduced search folders in MDaemon Webmail. This week’s 30-Second Email Tips video will walk you through the setup process.

Search folders were added in MDaemon 17.5.1. If you’re running an older version of MDaemon, you could be missing out on some great new features!

If you’re not currently using MDaemon, but would like to try it out, click here to download your free 30-day trial!

10 Tips to Identify a Phishing Email

Don’t Risk Losing your Life Savings to Scammers. Follow these 10 Tips to Identify a Phishing Email.

From October 2013 to December 2016, phishing scams cost businesses approximately $1.6 billion, averaging roughly $500 million each year. While these figures are staggering, they continue to rise as scammers reap huge payouts from BEC (Business Email Compromise), CEO fraud and other phishing scams.

The real estate industry is a prime target for phishing because large sums of money change hands and there are various weak links in the transaction process. If any step within the transaction process becomes compromised with a successful phishing email, the attacker could gain access to a legitimate email address from which to launch other attacks. The fraudster could then lie in wait, scanning email messages for financial or transaction related details, and then send off fraudulent wire transfer instructions to an unsuspecting buyer, seller, or agent. For example, this happened to a 31 year-old first-time homebuyer in San Antonio, Texas. You can read details about this case here, but the short version of the story is that she felt that she was in a time crunch to send in her down payment and finalize other closing tasks, and felt that the title company was dragging its feet. This state of high anxiety made her a prime target for a phishing email she received stating that she had previously been given the wrong wire transfer information, and that she needed to wire her down payment to a new account. With 5 hours left to get everything done, she attempted to contact her title company to confirm the change, but no one responded, so in a panic, she hastily ran to the bank and wire transferred her $52,000 down payment. Unfortunately, she sent her life savings to scammers.

The phishing industry is so lucrative for scammers because the barriers to entry are low relative to potential huge payouts. With botnets-for-hire and Malware as a Service (Maas), spammers have an impressive arsenal of tools at their disposal to propagate their campaigns, so to fight this scourge, an educated user is the best defense against phishing scams. With this in mind, here are my top 10 tips on how to identify and protect yourself from phishing attacks.

  1. Watch out for messages disguised as something expected, like a shipment or payment notification. These often contain links to malware sites. Hover your mouse over any links to make sure they’re safe. Think before you click! Here’s an example using a phishing email I received claiming to come from HSBC.

    Payment notification phishing email
    Watch for unexpected payment or shipment notices
  2. Watch for messages asking for personal information such as account numbers, Social Security numbers, and other personal information. Legitimate companies will never ask for this over email.
  3. Beware of urgent or threatening messages claiming that your account has been suspended and prompting you to click on a link to unlock your account.
  4. Check for poor grammar or spelling errors. While legitimate companies are very strict about emails they send out, Phishing emails often contain poor spelling or grammar.
  5. Hover before you click! Phishing emails often contain links to malware sites. Don’t trust the URL you see! Always hover your mouse over the link to view its real destination. If the link claims to point to a known, reputable site, it’s always safer to manually type the URL into your browser’s address bar.
  6. Check the Greeting – Is the message addressed to a generic recipient, such as “Valued customer” or “Sir/Madam?” If so, be careful & think twice! Legitimate businesses will often use your real first and last name. In our HSBC example, notice the generic greeting.

    Watch for generic greetings in email messages
    Watch for generic greetings in email messages
  7. Check the Signature – In addition to the greeting, phishing emails often leave out important information in the signature. Legitimate businesses will always have accurate contact details in their signature, so if a message’s signature looks incomplete or inaccurate, chances are it’s spam. In our HSBC example, the sender’s name and contact information are missing from the signature.

    Watch for generic signatures in phishing email messages.
    Watch for generic signatures in phishing email messages.
  8. Don’t download Attachments – With the proliferation of Ransomware as a Service (Raas), spammers have an easy mechanism for distributing malware-laden spam messages to thousands of users. And because the payout for ransomware can be quite high, even one successful ransomware infection could net the spammer large amounts of money. If there’s ANY doubt about the identity of the message sender or the contents of an attachment, play it safe and don’t download the attachment.
  9. Don’t trust the From address – Many phishing emails will have a forged sender address. The From address is displayed in two places. The Envelope From is used by mail servers to generate NDR messages, while the Header From is used by the email client to display information in the From field. Both of these headers can be spoofed. MDaemon Webmail has built-in security features to help users identify spoofed emails. Many mail clients hide the From address, only showing the From name, which can be easily spoofed. In MDaemon Webmail, the From address is always displayed, giving users a clearer view into the source of the email and helping them identify spoofed senders. Using our HSBC example, I’ve highlighted the actual sender.
    Phishing email highlighting the actual sending address
    Phishing email highlighting the actual sending address

    MDaemon Webmail will also display information in the Security tag to help users identify messages from verified senders, as shown here.

    MDaemon Webmail - DKIM-Verified Sender
    MDaemon Webmail – DKIM-Verified Sender
  10. Don’t Enable Macros – And while we’re on the subject of ransomware, another common vector for ransomware infections is through macros in Microsoft Word documents. These documents often arrive in phishing emails claiming to have important content from HR, Finance, or another important department, and to trick the user, they request the user to enable macros. Never trust an email that asks you to enable macros before downloading a Word document.

While anti-spam and anti-malware tools are quite effective at filtering out the majority of scams, there’s really no substitute for good old-fashioned user education. Know the potential costs to your business and don’t become the next victim!

If you’re the MDaemon or SecurityGateway administrator and need help with your security settings to help block as much phishing as possible before it reaches your users, give us a call or drop us an email support request.




With MDaemon Webmail, you can use the same keyboard shortcuts found in your favorite email client!

If you’re what most would call a “power user,” then you may be used to using keyboard shortcuts. If you’re used to the keyboard shortcuts of another client, such as Outlook, Thunderbird or Eudora, MDaemon’s webmail client has a feature that allows you to continue using those shortcuts. So if you’re used to using Shift+P to print (which is an Outlook shortcut), then all you need to do in MDaemon’s web-based email client is go to the Options menu & select Personalize. Then select your preferred option in the Keyboard Shortcuts drop-down menu, as shown here:

MDaemon webmail keyboard shortcuts
MDaemon’s webmail client lets you continue using the same keyboard shortcuts found in your favorite email client!

More information on this feature can be found in the following page from our online manual:

If you have questions or comments about this feature, let us know! If you’re not an MDaemon user, but would like to learn more about its features, visit the MDaemon product page and have a look around!

A New Year and a New Name

As we welcome in a New Year, we are also welcoming a new company name. Alt-N Technologies is transitioning to MDaemon Technologies. This change is now in motion and will be implemented gradually across our many company assets.

We are adopting the new name to better leverage the brand equity and recognition we have built over the many years with our trusted email server. The new name will consolidate our brand and align the company around a globally recognized name.

With the name change also brings the new tag line: Simple Secure Email. We believe this tag line summarizes the value many of our global customers and partners have expressed over the years and is synonymous with the attributes that have made MDaemon a popular email server with many IT professionals and resellers.

We may have a new name but our mission and focus remain the same: develop features in our email server and email gateway products that deliver value (reliability, security, and flexibility) to the IT professionals that put their trust in us.

For more than 20 years we have succeeded by listening to our global customers and delivering exceptional service. We treat our employees, customers and channel partners like family and we believe this is just one of the many reasons why we remain a trusted vendor in an ever changing and competitive email and email security market. We may not be the biggest company you will deal with, but we strive to be the best company you deal with!

To our current customers we thank you for allowing us the opportunity to earn your business. To prospective customers, we ask that you give us a try. Download a free 30 day trial of our products or look at our hosted services and partners.

We look forward to an exciting 2018 and the opportunity to serve you!

Happy New Year,

Kevin Beatty
VP, Marketing & Business Development

Alt-N Technologies is Renamed MDaemon Technologies

New Name to Leverage Global Brand Equity of Company’s Flagship Email Server

Grapevine, TX (USA) January 2, 2018 Alt-N Technologies announced today that, effective immediately, the Company’s legal name will be MDaemon Technologies, and that it will begin doing business under the new company name.

“We are adopting the new name to better leverage the brand equity and recognition we have built over the many years with our trusted email server,” said Jerry Donald, CEO of MDaemon Technologies. “The new name will consolidate our brand and align the company around a globally recognized name.”

With the name change also brings a new tag line: “Simple Secure Email. This tag line summarizes the value many of the Company’s global customers and partners have expressed over the years and is synonymous with the attributes that have made MDaemon a popular email server with many IT professionals and resellers.

More information about the name change can be found by visiting the MDaemon Technologies Blog.

About MDaemon Technologies

MDaemon Technologies develops email and email security software for the global small and medium enterprise business market. Founded in 1996, its products are trusted by organizations in over 140 countries and 25 languages. The company’s flagship products, MDaemon Messaging Server and SecurityGateway for Email Servers can be deployed in virtual, hosted cloud or private on-premise environments. The company’s products include the latest security technologies and require minimal support and administration to operate and maintain. The company uses a network of global distributors and resellers for the sale and support of its products.


Media Contact:
Kevin Beatty
MDaemon Technologies
(817) 601-3222 x214

Improve Outlook Performance – Archive your Email to MailStore!

MailStore email archive server

One of the most common complaints of Outlook users is slow performance. We all know how frustrating it is when you launch Outlook, and right away, it freezes or takes a long time to start up, or when the Send/Receive process takes too long. Message search can also slow to a crawl.

So what causes Outlook to behave like this? The most common cause is having a mailbox that’s too large. This problem is so common because many users like to save every email they send and receive over time, resulting in a mailbox that’s bloated and out of control.

The solution is to implement an archiving solution such as MailStore, and configure message deletion rules so that archived messages are removed from the mailbox after a given period of time.

Whether you use POP (MailStore can archive PST files, too), IMAP, ActiveSync, or Outlook Connector, reducing the amount of data stored in user mailboxes improves Outlook performance by lowering the amount of data that it has to process on the server. While this can improve Outlook load times, it has the added benefit of improving mail server performance.

In addition to improving Outlook performance, archiving has these benefits for administrators:

  • Reduced storage requirements on the mail server
  • Disaster recovery
  • Improved mail server performance
  • Simplified backup & restore processes
  • Elimination of mailbox quotas
  • Elimination of PST files
  • Less reliance on users adhering to email retention guidelines
  • Adherence to compliance regulations
  • Prevent users from deleting email messages

Check out this post for more details on these other benefits of archiving.

Would you like to learn more about MailStore and how it can improve Outlook performance and help your business? Then visit our website and download your free trial!

SecurityGateway saves administrators time by letting users manage their own quarantines!

Email spam quarantine

You’ve probably heard that the vast majority of  all email traffic is spam, but did you know the volume of spam as a percentage of all email traffic has gone down over the years? In April of 2014, spam made up almost 70% of all email traffic. The most recent records show spam at about 59% of all email traffic. While these numbers are down slightly, they are still quite significant, and thus email providers need to be armed with a variety of tools to combat spam.

For email administrators, one of the challenges of fighting spam is balancing tasks performed by the administrator with tasks that users can perform to take some of the workload from administrators. With SecurityGateway’s quarantine management features, users can be granted permissions to manage their own quarantines.

SecurityGateway can be configured to handle spam in various ways. Messages can be refused, quarantined, or accepted, and their spam scores can be adjusted accordingly. When messages are quarantined and held on the server, the administrator can determine whether, and how often, to send the user an emailed quarantine summary report. The administrator can also grant users permissions to view and manage their own quarantine folders in the SecurityGateway interface. The quarantine summary email allows users to release the message from quarantine, and whitelist or blacklist the sender. When the quarantine is viewed in the SecurityGateway interface, users have additional options, such as the ability to feed messages to SecurityGateway’s Bayesian spam learning engine. Giving users the ability to manage their own quarantines allows administrators to focus on other tasks.

We generally recommend using the Bayesian feature to mark a message as spam, rather than blacklisting the sender. Thus, to avoid any confusion, we’ve put together the following best practices guide on quarantine management in SecurityGateway.

Click here to view the new SecurityGateway Quarantine Management guide.

Following the suggestions outlined in this guide will help ensure that you receive the messages you want, and block the messages you don’t want.

If you have questions, let us know in the comments section below!