Happy New Year 2017

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2016 was an exciting year for Alt-N Technologies as it marked the 20th anniversary of the MDaemon email server for Windows and our ongoing efforts to bring affordable, secure, and reliable email and email security software to the small-to-medium business segment. And as many of you know, a lot has changed in the last 20 years. One thing that hasn’t changed over the years is the ongoing threat of people trying to use email as the primary method to attack an organization or steal personal information.

Like any form of communication, it can be used for good or bad. Unfortunately, when email was initially developed, its creators didn’t anticipate the ways bad actors would exploit the technology through methods like phishing, hacking, and launching disabling applications like ransomware, Trojans, etc.

On this front, Alt-N will continue its efforts to improve the security and privacy of email with features like the ones we added in 2016, such as two-factor authentication, client and server-side encryption, and others.

2016 also reflected changes the industry continues to see in the area of deployment options. We saw some resellers and customers turning over the management of their email to MSPs (Managed Service Provider) or other third-party providers. The driver for this behavior varied by customer and industry but can be summarized by the desire to move hardware and software costs from capital expenditures (CAPex) to operational expenditures (OPex), with pros and cons to each approach. Alt-N worked with many existing and new channel partners to see MDaemon Private Cloud hosted email services introduced into new markets like Africa, Asia Pacific, and Latin America with continued growth in existing markets like North America and Europe.

With regards to hosted email services, we also received growing requests from direct customers asking Alt-N to manage their email. In response, Alt-N launched its own service using the MDaemon Private Cloud version of the software by introducing WorldClient Private Email for Business. With this new service offer, we have been able to meet the needs of direct customers who want us to manage their email, such as a 600-user customer who chose our service and support after having a large Office365 reseller attempt to convert them away from MDaemon!

For 2017, we will look for sales growth in new and emerging markets while working hard to earn and retain the loyalty and support of our existing customers. We will continue our efforts to add valuable features to MDaemon and SecurityGateway for Email Servers as those products remain the focus of our development efforts. We will be working on improving features that support cloud-based deployments while keeping a close eye on the needs of customers who want the control of on-premise and hybrid environments. And we will continue to look for new ways to enhance and bring value through our partnerships with complimentary vendors like MailStore, as well as seek out new technologies and vendors to make integration with our software simple and easy to use.

As we begin 2017, we want to express our sincere gratitude to those customers and channel partners who have helped Alt-N Technologies grow these past 20 years. We also look forward to earning the business of new customers and partners as we work toward a successful 2017.

As always, we invite you to tell us what you think by sending us your feedback. You can reach me directly at kevin(dot)beatty(at)altn(dot)com.

Happy New Year,

Kevin

 

 

 

Kevin Beatty
VP, Marketing & Business Development

Why Passwords May Not Keep Your Email Safe

Two-factor Authentication using phone pin and passwordWe live in an era where the amount of valuable data businesses must store is increasing at an unprecedented pace. Consequently, the number of “bad guys” trying to gain access to that data is also increasing, and hackers have some pretty sophisticated tools at their disposal to try to force their way into your data. They use a variety of tactics, including social engineering, brute force attacks and dictionary attacks, among others.

The problem is made worse by the prevalence of weak passwords. Did you know that, even in 2016, one of the most common passwords is 12345678? In an experiment conducted in 2013, with the help of a list of hashed passwords obtained online, hackers were able to crack about 90% of a list of over 16,000 passwords.

Passwords are not just vulnerable to external threats. They must be protected from internal threats as well. Have you ever written down a password on a piece of paper, and then thrown it in the garbage? Have you ever discarded an old hard drive without destroying it? If this information gets in the wrong hands, it can lead to severe financial loss for a company, and damage to its reputation.

Passwords and usernames belong to one of three types of identification data:

  1. Something you know
  2. Something you own
  3. Something you are or do (such as a fingerprint or other biometric element)

Passwords and usernames fall within the category of “something you know.” The three items listed above are considered factors of authentication, so when only one type of data is used to log into a system (such as a username and password), you are using a single factor of authentication.

Passwords alone are often not enough to protect your data against increasingly sophisticated attacks. Requiring a second factor of authentication can drastically reduce data theft.

Two-factor authentication is not a new concept. In fact, most of us already use it in other ways besides accessing our email. Here are some examples of two-factor authentication that many of us already use daily:

  • An ATM card (something you own) and a PIN (something you know)
  • A credit card (something you own) and a zip code (something you know)
  • A phone (something you own) and a fingerprint (something you are)

In MDaemon 16, we added two-factor authentication for WorldClient, MDaemon’s webmail client. With two-factor authentication, users must provide two forms of authentication – a password and a unique verification code that is obtained via any client that supports Google Authenticator (available in the Google Play store).

Two-factor authentication has many benefits:

  • It provides an extra layer of defense when a password isn’t strong enough.
  • It reduces online identity theft, phishing, and other techniques because a victim’s password isn’t enough to gain access to his or her data.
  • It helps companies in finance, health care, and other industries comply with PCI, HIPAA and other regulations.
  • It makes working remotely safer.

In this video, we demonstrate how to enable and use two-factor authentication in MDaemon and WorldClient.

If you’re concerned about privacy and security, two-factor authentication provides extra protection for your data. Upgrade to MDaemon 16 to take advantage of this extra security, or click here to download your free trial!