The Creators Update for Microsoft Windows 10 has introduced various technical issues. One of the issues is that it may cause Outlook to become unstable when Outlook Connector is used. The issues with Outlook are not isolated to Alt-N products.
Our technical team is working to find a solution to address the issues as soon as possible.
Who is affected?
Customers using Outlook Connector with the Windows 10 Creators Update are affected.
What is the issue?
After installing the Creators Update, Outlook may, under some circumstances, crash or stop working. We have also had reports of searches not returning results.
How do I fix it?
There are a number of workarounds available but the only solution at this time is to uninstall the Windows Creators Update and install the Windows 10 Anniversary Update (version 1607). Using older versions of the Windows operating system can put your system at risk; please use caution.
How do I install the Microsoft update – version 1607?
To get the earlier cumulative Microsoft update version 1607, please follow this link:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019472
Additional information, including updates & fixes, will be published to the following knowledge base article, so check back often for the latest updates.
Windows 10 Creator Update and Outlook Connector:
http://www.altn.com/Support/KnowledgeBase/KnowledgeBaseResults/?Number=1183
Questions? Let us know via the Comments section below, or click here to if you need additional support.
The release of Microsoft Windows 10 Creators Update introduced various issues for Outlook users related to certain DLL files. Today, we’ve released Outlook Connector 4.5.1, which fixes these issues.