As technical marketing specialist, I am responsible for maintaining the company's Twitter and Spiceworks (social networking for the IT community) presence. Responsible for delivering a complete software training solution to partners and customers.
Projects include design, creation, implementation and oversight of complete, interactive eLearning courses for MDaemon and SecurityGateway using Camtasia and Atrixware, and creation of all quick-start guides and training videos, providing live, web-based training for partners and distributors, and assisting others in the Marketing department with requests for technical guidance and idea generation on marketing-related website content and print deliverables. Provided on-premise training to approximately 60 colleagues at parent company (Research in Motion) headquarters in Waterloo, Canada, and gave live presentations at other company events, including BlackBerry World in Orlando, Florida.
Whether you work in healthcare, finance, education, or another highly regulated industry, it’s likely that you’re required to meet increasingly stringent regulations on email security and privacy, such as the General Data Protection Regulation (GDPR). But even if these strict requirements do not apply to your industry, you still want to maintain customer trust by ensuring their confidential data is safe.
To address these concerns, MDaemon offers email encryption using OpenPGP.
In the past, implementations of OpenPGP have been cumbersome, requiring users to manually exchange encryption keys or to take complex steps to send encrypted messages. With MDaemon, in addition to providing various ways to automate the encryption key exchange and server-side encryption processes, MDaemon Webmail users can easily enable per-message encryption right from within the message compose window.
Here’s a quick video to demonstrate how easy it is to encrypt messages in MDaemon Webmail.
I’ve got some exciting news. Our latest & greatest MDaemon release is now available for download! With MDaemon 18, we introduce new features that benefit administrators and end-users alike. Let’s go over the top new features. You can view a more comprehensive list of all new features and enhancements in the MDaemon release notes.
New Features for Administrators
Single Installer for All Licensed Features
The MDaemon download/install file now includes all former plug-ins which are now “licensed features” of MDaemon that require a separate license key.
When you enable each feature for the first time, a 30-day trial is activated. You can purchase a full license for these features on our website or through your local MDaemon reseller. Purchase options can also be found under the Help menu in MDaemon.
Enhanced Security to Avoid DNS Attacks
DNSSEC is a technology that digitally signs DNS data so that you can be assured that it’s valid. It was created to combat man-in-the-middle attacks that are possible in the DNS system. These types of attacks can lead to users being directed to a hijacker’s own deceptive website in an attempt to collect personal data. To help ensure MDaemon does not become a victim of these attacks, it is now capable of requesting DNSSEC be used when available.
Remote Administration – Set Security Features to their Recommended Settings
If you have adjusted MDaemon’s security settings over time and are unsure of the best settings for optimal security, you can now set each security feature to its recommended setting with a single mouse click in MDaemon Remote Administration.
Antivirus – Mailbox Scanning
When MDaemon Antivirus is enabled, administrators can now configure a schedule to scan all mailboxes. This allows the detection of any infected messages that may have passed through before any new virus definitions were created to detect the latest threats.
ActiveSync – Exempt Known Devices from Location Screening
An option has been added to allow a previously known device to bypass location screening when connecting via MDaemon ActiveSync. Administrators can enable this option to allow users to continue to access their account from locations that are configured to have their authentication attempts blocked. This is useful if you have users who are traveling and need access to their email.
New Features for End Users
Remote Administration & Webmail – Remember Me for Easier Access
MDaemon Webmail and Remote Administration users can enable the Remember Me feature to automatically login without having to enter a username and password. The Remember Me duration can be configured by the administrator for up to 365 days.
Webmail – Simplified Email Encryption
When composing a message, MDaemon Webmail users can use the Advanced Options screen to instruct MDaemon to encrypt the message, retrieve their public key, or retrieve the public key of another user (if available). This greatly simplifies the process of sending secure, encrypted email using MDaemon PGP.
Webmail – Message Snooze
MDaemon Webmail users can snooze emails to temporarily remove them from their inbox until they need them. The user’s email will reappear in the inbox at the configured time, whether it’s tomorrow, next week, or when you get home. Snoozed messages can be displayed at any time using the View Snoozed Messages options.
Webmail – Collaboration & Security for Public Calendars
MDaemon Webmail users can publish a calendar to a publicly accessible URL for easy sharing and collaboration. For added security, these public calendars can be password protected. To publish a calendar, click the Share Folder icon for your calendar under the Options|Folders menu in MDaemon Webmail, enter an optional display name and password under the Public Access tab, and then click on Publish Calendar. Anyone who has the calendar’s URL and optional password can view it in their browser. More information on how to enable this feature globally or on a per-user basis can be found in the MDaemon release notes.
Webmail – Text-to-Speech
When viewing a message in MDaemon Webmail using the WorldClient, LookOut, or Mobile theme, users can click on a button to listen to the message.
Note: This feature is currently only supported in Chrome or Firefox.
Are you running an older version of MDaemon or using a different email platform? Download the latest MDaemon & see what you’ve been missing!
If you’d like to learn more about MDaemon & what’s new with version 18, or if you’re considering changing platforms for a simpler and more cost-effective email solution, here are a few links you may find helpful.
Unless your business is stuck in the pen & paper generation, chances are you deal with lots…and LOTS of email on a daily basis, to the point where your Inbox is bloated and out of control, causing your email client, and even your mail server, to run frustratingly slow.
The solution is to implement an archiving solution such as MailStore.With MailStore, all those emails that pile up on the server from users wanting to keep every email sent and received can be safely tucked away in an archive and removed from the server after a period of time, freeing up space on the server and improving performance.
But the benefits of an archiving solution don’t stop at performance improvements. MailStore can help make your life easier by providing tools for easy searching of messages and attachments, storage efficiency with compression and de-duplication (meaning if multiple copies of the same message exist on the server, only one copy needs to be stored in MailStore), and status reports to keep administrators informed of the status of their archives.
Learn more about these three ways MailStore can help make your job easier from our latest video!
MDaemon’s webmail client is loaded with a variety of features for organization, collaboration and security. As a daily user of MDaemon Webmail (I use it almost exclusively instead of my desktop email client), I like to keep important messages organized so I can find them later. This is made easy with message categories (in addition to follow-up flags). Within the MDaemon webmail client, you’ll find a variety of built-in categories, or you can create your own custom categories. Multiple categories can be assigned to a message, and messages can be arranged by category, keeping all of your important messages in one, easy-to-find place.
If you’re like me, you like shortcuts that make life easier when performing common tasks. For example, if you work in finance or accounting, wouldn’t it be nice to be able to pull up all emails with the word “invoice” with a single mouse click? Well now you can. With the latest release of MDaemon, we introduced search folders in MDaemon Webmail. This week’s 30-Second Email Tips video will walk you through the setup process.
Search folders were added in MDaemon 17.5.1. If you’re running an older version of MDaemon, you could be missing out on some great new features!
The real estate industry is a prime target for phishing because large sums of money change hands and there are various weak links in the transaction process. If any step within the transaction process becomes compromised with a successful phishing email, the attacker could gain access to a legitimate email address from which to launch other attacks. The fraudster could then lie in wait, scanning email messages for financial or transaction related details, and then send off fraudulent wire transfer instructions to an unsuspecting buyer, seller, or agent. For example, this happened to a 31 year-old first-time homebuyer in San Antonio, Texas. You can read details about this case here, but the short version of the story is that she felt that she was in a time crunch to send in her down payment and finalize other closing tasks, and felt that the title company was dragging its feet. This state of high anxiety made her a prime target for a phishing email she received stating that she had previously been given the wrong wire transfer information, and that she needed to wire her down payment to a new account. With 5 hours left to get everything done, she attempted to contact her title company to confirm the change, but no one responded, so in a panic, she hastily ran to the bank and wire transferred her $52,000 down payment. Unfortunately, she sent her life savings to scammers.
The phishing industry is so lucrative for scammers because the barriers to entry are low relative to potential huge payouts. With botnets-for-hire and Malware as a Service (Maas), spammers have an impressive arsenal of tools at their disposal to propagate their campaigns, so to fight this scourge, an educated user is the best defense against phishing scams. With this in mind, here are my top 10 tips on how to identify and protect yourself from phishing attacks.
Watch out for messages disguised as something expected, like a shipment or payment notification. These often contain links to malware sites. Hover your mouse over any links to make sure they’re safe. Think before you click! Here’s an example using a phishing email I received claiming to come from HSBC.
Watch for messages asking for personal information such as account numbers, Social Security numbers, and other personal information. Legitimate companies will never ask for this over email.
Beware of urgent or threatening messages claiming that your account has been suspended and prompting you to click on a link to unlock your account.
Check for poor grammar or spelling errors. While legitimate companies are very strict about emails they send out, Phishing emails often contain poor spelling or grammar.
Hover before you click! Phishing emails often contain links to malware sites. Don’t trust the URL you see! Always hover your mouse over the link to view its real destination. If the link claims to point to a known, reputable site, it’s always safer to manually type the URL into your browser’s address bar.
Check the Greeting – Is the message addressed to a generic recipient, such as “Valued customer” or “Sir/Madam?” If so, be careful & think twice! Legitimate businesses will often use your real first and last name. In our HSBC example, notice the generic greeting.
Check the Signature – In addition to the greeting, phishing emails often leave out important information in the signature. Legitimate businesses will always have accurate contact details in their signature, so if a message’s signature looks incomplete or inaccurate, chances are it’s spam. In our HSBC example, the sender’s name and contact information are missing from the signature.
Don’t download Attachments – With the proliferation of Ransomware as a Service (Raas), spammers have an easy mechanism for distributing malware-laden spam messages to thousands of users. And because the payout for ransomware can be quite high, even one successful ransomware infection could net the spammer large amounts of money. If there’s ANY doubt about the identity of the message sender or the contents of an attachment, play it safe and don’t download the attachment.
Don’t trust the From address – Many phishing emails will have a forged sender address. The From address is displayed in two places. The Envelope From is used by mail servers to generate NDR messages, while the Header From is used by the email client to display information in the From field. Both of these headers can be spoofed. MDaemon Webmail has built-in security features to help users identify spoofed emails. Many mail clients hide the From address, only showing the From name, which can be easily spoofed. In MDaemon Webmail, the From address is always displayed, giving users a clearer view into the source of the email and helping them identify spoofed senders. Using our HSBC example, I’ve highlighted the actual sender.
MDaemon Webmail will also display information in the Security tag to help users identify messages from verified senders, as shown here.
Don’t Enable Macros – And while we’re on the subject of ransomware, another common vector for ransomware infections is through macros in Microsoft Word documents. These documents often arrive in phishing emails claiming to have important content from HR, Finance, or another important department, and to trick the user, they request the user to enable macros. Never trust an email that asks you to enable macros before downloading a Word document.
While anti-spam and anti-malware tools are quite effective at filtering out the majority of scams, there’s really no substitute for good old-fashioned user education. Know the potential costs to your business and don’t become the next victim!
If you’re the MDaemon or SecurityGateway administrator and need help with your security settings to help block as much phishing as possible before it reaches your users, give us a call or drop us an email support request.
If you’re what most would call a “power user,” then you may be used to using keyboard shortcuts. If you’re used to the keyboard shortcuts of another client, such as Outlook, Thunderbird or Eudora, MDaemon’s webmail client has a feature that allows you to continue using those shortcuts. So if you’re used to using Shift+P to print (which is an Outlook shortcut), then all you need to do in MDaemon’s web-based email client is go to the Options menu & select Personalize. Then select your preferred option in the Keyboard Shortcuts drop-down menu, as shown here:
More information on this feature can be found in the following page from our online manual:
If you have questions or comments about this feature, let us know! If you’re not an MDaemon user, but would like to learn more about its features, visit the MDaemon product page and have a look around!
One of the most common complaints of Outlook users is slow performance. We all know how frustrating it is when you launch Outlook, and right away, it freezes or takes a long time to start up, or when the Send/Receive process takes too long. Message search can also slow to a crawl.
So what causes Outlook to behave like this? The most common cause is having a mailbox that’s too large. This problem is so common because many users like to save every email they send and receive over time, resulting in a mailbox that’s bloated and out of control.
The solution is to implement an archiving solution such as MailStore, and configure message deletion rules so that archived messages are removed from the mailbox after a given period of time.
Whether you use POP (MailStore can archive PST files, too), IMAP, ActiveSync, or Outlook Connector, reducing the amount of data stored in user mailboxes improves Outlook performance by lowering the amount of data that it has to process on the server. While this can improve Outlook load times, it has the added benefit of improving mail server performance.
In addition to improving Outlook performance, archiving has these benefits for administrators:
Reduced storage requirements on the mail server
Improved mail server performance
Simplified backup & restore processes
Elimination of mailbox quotas
Elimination of PST files
Less reliance on users adhering to email retention guidelines
Adherence to compliance regulations
Prevent users from deleting email messages
Check out this post for more details on these other benefits of archiving.
Would you like to learn more about MailStore and how it can improve Outlook performance and help your business? Then visit our website and download your free trial!
You’ve probably heard that the vast majority of all email traffic is spam, but did you know the volume of spam as a percentage of all email traffic has gone down over the years? In April of 2014, spam made up almost 70% of all email traffic. The most recent records show spam at about 59% of all email traffic. While these numbers are down slightly, they are still quite significant, and thus email providers need to be armed with a variety of tools to combat spam.
For email administrators, one of the challenges of fighting spam is balancing tasks performed by the administrator with tasks that users can perform to take some of the workload from administrators. With SecurityGateway’s quarantine management features, users can be granted permissions to manage their own quarantines.
SecurityGateway can be configured to handle spam in various ways. Messages can be refused, quarantined, or accepted, and their spam scores can be adjusted accordingly. When messages are quarantined and held on the server, the administrator can determine whether, and how often, to send the user an emailed quarantine summary report. The administrator can also grant users permissions to view and manage their own quarantine folders in the SecurityGateway interface. The quarantine summary email allows users to release the message from quarantine, and whitelist or blacklist the sender. When the quarantine is viewed in the SecurityGateway interface, users have additional options, such as the ability to feed messages to SecurityGateway’s Bayesian spam learning engine. Giving users the ability to manage their own quarantines allows administrators to focus on other tasks.
We generally recommend using the Bayesian feature to mark a message as spam, rather than blacklisting the sender. Thus, to avoid any confusion, we’ve put together the following best practices guide on quarantine management in SecurityGateway.
We live in an era where the amount of valuable data businesses must store is increasing at an unprecedented pace. Consequently, the number of “bad guys” trying to gain access to that data is also increasing, and hackers have some pretty sophisticated tools at their disposal to try to force their way into your data. They use a variety of tactics, including social engineering, brute force attacks and dictionary attacks, among others.
Passwords are not just vulnerable to external threats. They must be protected from internal threats as well. Have you ever written down a password on a piece of paper, and then thrown it in the garbage? Have you ever discarded an old hard drive without destroying it? If this information gets in the wrong hands, it can lead to severe financial loss for a company, and damage to its reputation.
Passwords and usernames belong to one of three types of identification data:
Something you know
Something you own
Something you are or do (such as a fingerprint or other biometric element)
Passwords and usernames fall within the category of “something you know.” The three items listed above are considered factors of authentication, so when only one type of data is used to log into a system (such as a username and password), you are using a single factor of authentication.
Passwords alone are often not enough to protect your data against increasingly sophisticated attacks. Requiring a second factor of authentication can drastically reduce data theft.
Two-factor authentication is not a new concept. In fact, most of us already use it in other ways besides accessing our email. Here are some examples of two-factor authentication that many of us already use daily:
An ATM card (something you own) and a PIN (something you know)
A credit card (something you own) and a zip code (something you know)
A phone (something you own) and a fingerprint (something you are)
MDaemon includes two-factor authentication for WorldClient, MDaemon’s webmail client. With two-factor authentication, users must provide two forms of authentication – a password and a unique verification code that is obtained via any client that supports Google Authenticator (available in the Google Play store).
Two-factor authentication has many benefits:
It provides an extra layer of defense when a password isn’t strong enough.
It reduces online identity theft, phishing, and other techniques because a victim’s password isn’t enough to gain access to his or her data.
It helps companies in finance, health care, and other industries comply with PCI, HIPAA and other regulations.
It makes working remotely safer.
In this video, we demonstrate how to enable and use two-factor authentication in MDaemon and WorldClient.
If you’re concerned about privacy and security, two-factor authentication provides extra protection for your data. Download the latest version of MDaemon to take advantage of this extra security!