SecurityGateway can be configured to handle spam in various ways. Messages can be refused, quarantined, or accepted, and their spam scores can be adjusted accordingly. When messages are quarantined and held on the server, the administrator can determine whether, and how often, to send the user an emailed quarantine summary report. The administrator can also grant users permissions to view and manage their own quarantine folders in the SecurityGateway interface. The quarantine summary email allows users to release the message from quarantine, and whitelist or blacklist the sender. When the quarantine is viewed in the SecurityGateway interface, users have additional options, such as the ability to feed messages to SecurityGateway’s Bayesian spam learning engine.
We generally recommend using the Bayesian feature to mark a message as spam, rather than blacklisting the sender. Thus, to avoid any confusion, we’ve put together a new best practices guide on quarantine management in SecurityGateway.
Following the suggestions outlined in this guide will help ensure that you receive the messages you want, and block the messages you don’t want.
If you have questions, let us know in the comments section below!