Occasionally, our support staff will receive calls from end users who have forgotten their email password or are having issues logging into WorldClient. Users are then instructed to contact their mail server administrator for assistance. But what if users don’t know who to contact for help, and don’t know how to even find out who to contact? For some users, trying to track down the appropriate contact for help can lead to wasted time and lost productivity.
To address this issue, MDaemon administrators can add information in the “Login Failure Text” field on the WorldClient Settings screen. This field can contain helpful information such as a phone number or email address of the mail server administrator or IT department. HTML is supported, so an email link or a link to a Help page can be specified. In the following video, I demonstrate this feature and show you what the login failure text looks like when a user enters an incorrect password in WorldClient.
Adding login failure text saves users time by making it easier for them to get help when they’re having trouble logging into WorldClient. This is especially true after a long weekend or when a user has just returned from vacation and needs immediate access to important messages. After all, time is money – right?