How to Recall a Message

Oops! Message Recall

Nature dictates that we human beings are prone to make mistakes from time to time. For example, if you attached a picture from your toddler’s birthday party in an email to your customer when you meant to attach your customer’s invoice, if you noticed an embarrassing typo after a message was sent, or if you got a little overzealous with your personal information that, after giving it a second thought, might be damaging to your career. Most of us have found ourselves in one or more of these situations at one time or another. That’s why it’s important that your email solution have a Message Recall feature. Message Recall gives you a “second chance” to correct an error or avoid a situation that could be embarrassing or damaging to your career.

MDaemon users have three ways to recall a message.

  1. Using the Recall button in WorldClient.
  2. Attaching a copy of the sent message to an email addressed to the MDaemon System account with RECALL as the message subject.
  3. Sending a message to the MDaemon System account with RECALL plus the Message-ID as the message subject.

In today’s video tutorial, I demonstrate all three methods to recall a message with MDaemon.

The instructions in this video can also be found in this knowledge base article.

If you’re not yet an MDaemon user and would like to know more about it, download your free trial and see for yourself how easy it is to use, and be sure to leave us a comment below if you have questions!

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Critical MDaemon Update Available

Recently Alt-N discovered a vulnerability in the content filter of MDaemon and MDaemon Private Cloud that could potentially expose the server to malicious attack. The Alt-N development team has built and tested a patch to correct the potential vulnerability.

Click here for more information, and to download the patch to fix this vulnerability.

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MailStore 9.2 is Now Available

MailStore 9.2 has been released, with new features such as a powerful job scheduler that is completely integrated & eliminates the use of external tools such as Windows Task Scheduler, an optimized message list in MailStore Web Access and the Outlook add-on, and many more improvements. More information can be found in the MailStore press release. Visit our MailStore product page to learn more, or click here if you’d like to try MailStore for free.

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MDaemon 15.0.2 Has Been Released

Today, we released MDaemon 15.0.2. This release contains a few minor new features &  numerous fixes. The most notable  new features include:

  • A new “Save in Sent Items” option on the WorldClient Compose page.
  • The WorldClient and Remote Administration web servers now have options to enable or disable anonymous usage data.

For a complete list of new features and fixes, you can view the latest release notes here.
Click here to download MDaemon 15.0.2.

If you’re not familiar with MDaemon & would like a personal demo, simply click here and fill out the form & I’ll be in touch with you to answer any questions you have.

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Using Macros to Customize the Subject of Auto-Responders

Auto-responders don’t have to be boring. They serve more purposes than just out-of-office replies. For example, did you know you can use auto-responders to automatically add or remove someone from a mailing list when he/she sends an email to a designated address?

In today’s post, I want to demonstrate how you can change the subject of an auto-responder using macros. Normally, auto-responders use the subject “Re:” – plus the subject of the message that triggered the auto-responder. But what if you’d like to respond with some custom text – plus another word or phrase, such as “Accepted”? I’ll show you how in today’s tutorial video.

Click here to see a list of macros you can use in auto-responders.

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How to Track an Email in MDaemon’s Log Files

Our friends at C&C Software wrote a blog post recently about how to track an email message in MDaemon’s log files for troubleshooting purposes, and I wanted to share it with you. When troubleshooting a mail delivery issue, it helps to know what logs to look at and what information to search for in the logs. For example, if you’re looking for an inbound message, you can review the MDaemon-SMTP(in).log file. If you’re tracking a message as it passes through the queues, you can use the MDaemon-Routing.log file.  You can also use Queue & Statistics Manager to pull up log transcripts for specific messages. Click here to view a tutorial video on Queue & Statistics Manager. Click here to read C&C’s post on tracking email messages in the logs.

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Ransomware and Banking Trojans are Big Business

Spam is big business. With the proliferation of botnets for hire, it takes very little effort for a spammer to send out thousands of messages at a time. These messages may contain links to websites peddling counterfeit products, or they may be laced with viruses, trojans, and various other forms of malware. The barriers to entry and costs incurred by spammers are very low

There seems to be no end to the global threat of malware spreading via spam and phishing emails and propagated by botnets around the world. Over the past few months, two threats have emerged. One is a banking trojan targeting users in Brazil, and the other is the now-infamous Cryptowall ransomware.

The banking trojans are spread via phishing emails containing CPL files, which are a type of library file that executes code once it is clicked on. Social engineering tactics are used to try to convince the message recipients that the attachment contains valuable information, such as an invoice or banking information.

Click here to learn more about these banking trojans.

The other big player in the malware arena is ransomware. A recent study has shown the proliferation of phishing emails with SVG files attached. These files, when downloaded and executed, open websites with what appears to be the CryptoWall ransomware.

Click here to learn more about CryptoWall ransomware.

The common theme for both of these threats is that the user was not exercising the proper amount of caution before opening email attachments. Both of these threats where spread via phishing emails, which use social engineering tactics to trick end users into opening these messages and clicking on links or downloading attachments.

Spammers know that end users are often the weakest link in fighting spam, so it’s in the best interest of companies of all sizes to educate their users on email safety. While most mail servers and spam gateways, such as MDaemon and SecurityGateway, have numerous tools for blocking spam & malware, no anti-spam solution is 100% fool-proof. Spammers are always seeking out new methods to trick users into opening their messages, so users must learn how to stay safe and recognize potential threats.

For a review of best practices for end users, review my post “Email Safety Tips for End Users.”

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SecurityPlus 4.5.1 is Now Available

Today, we released SecurityPlus 4.5.1. The most prominent feature update for this latest release is a newer version of the Outbreak Protection engine. Click here to read the release notes.

SecurityPlus provides antivirus and outbreak protection services for MDaemon, and is recommended for all MDaemon installations. Click here to learn more about SecurityPlus.

Click here to watch our SecurityPlus webinar.

Visit the Purchase page to purchase SecurityPlus for MDaemon, and leave us a comment below if you have questions!

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