I was reading an article on ZDNet today by Steve Ranger about the benefits of using smaller tech vendors, and I wanted to share it with you. While large tech vendors may have brand recognition and a large development team, dealing with these vendors can often cause headaches. In the article, Ranger says, “…persuading such mighty suppliers to change anything maybe impossible unless you’re one of their top customers.” If you’re a Microsoft Exchange or Office 365 user, imagine the efforts it might take to submit a feature request or report a bug, or even to find online help. As a small business that provides messaging solutions to small-to-medium businesses, we at Alt-N want to make it easy for our customers to contact us, or to submit feature requests. The Alt-N Idea Engine provides a portal for customers to submit their ideas and feature requests, and when these ideas are considered, there’s often a speedy reply with more information or a status update. The article goes on to mention the bureaucracy and red tape that often goes with dealing with a large tech vendor. Here at Alt-N, our developers are active in our community forums, allowing customers to have a direct dialog with us on issues, features, advanced configuration, and much more.
Click on the link below to read the full article.
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